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Got Questions? Love That!
Which membership is right for me?
The All-Access Pass is for anyone focused on gaining new skills through courses, whether you’re just getting started or are looking to grow in a specific area of your business.
SPI Pro is where established entrepreneurs come together to take their businesses to the next level.
Can I switch the membership I am in?
To upgrade to the Pro community from the All-Access Pass community, you must fill out an application to join. If approved, you can either wait until your All-Access Pass membership is set to renew and switch at that time, or you can join Pro at the time of acceptance and have an overlap of membership fees.
If a Pro member would like to downgrade to the All-Access Pass community, you may set your Pro membership to cancel instead of renewing. At the end of your membership period, simply purchase an All-Access Pass membership. If a Pro member decides to leave Pro within the first 30 days of membership, we will provide a refund for the Pro membership, per our refund policy.
Do you have a refund policy?
We offer a full refund within the first 30 days for Pro membership, if you decide that membership is not right for you. Due to the nature of the All-Access Pass and the MBA membership (a private add-on for Pro members), all payments for those communities are non-refundable.
Is there an age requirement?
Members must be at least 18 years old to join any of our communities. Participants under 18 years old must have guardian consent to join, and will not have access to Direct Messaging as a general safety precaution. If we discover that an enrolled member is a minor and does not have guardian consent, we reserve the right to close their accounts without notice. If you’re under 18 and would like to purchase a membership, please email us before purchasing at [email protected] so that we can obtain consent from your guardian.
I live outside the United States. Can I join?
Yes! We welcome members from all over the globe into our communities. Our company and staff are U.S.-based, so the times of our events are during typical U.S. work hours.
Does your community offer business coaching?
We do not offer business coaching. We provide strategic programming to help you and bring experts in for high-level guidance, but ultimately our communities are designed for peer connections.
Can I offer coaching in your communities?
No. We do not allow any selling or pitching of services or affiliate programs in our communities. You absolutely should not join if this is your motivation. You will be removed without a refund.
Are there any types of businesses that you do not allow?
All business topics must adhere to our community guidelines. Businesses that read as predatory, ableist, racist, misogynist, homophobic, conspiratorial, overly sexualized, or harmful in any way will not be accepted into our communities. We also do not permit multi-level marketing (MLM) representatives or any business model that involves recruiting downlines.
What are your community guidelines?
Go here to read our complete Community Guidelines and Moderation Policies.
Are your communities inclusive of marginalized people?
We strive to keep our communities welcoming and inclusive of marginalized people as a part of our company and CX (community experience) team values. This will always be a work in progress, and we rely on member feedback to ensure we are maintaining a safe space and providing a positive experience.
Do you offer discounts?
We do not offer discounts. We’ve priced our memberships to ensure we are providing outstanding value.
Do you offer team rates?
Please email [email protected] and let us know more about your team size and your goals.
What can I expect after joining?
The best time ever! An exciting onboarding email will be lovingly delivered to your inbox, and you will be able to log in to your community and be guided through the next steps. We will recommend some activities and actions to help you learn your way around and find the programming you’re most interested in. Definitely check out the calendar of events and join an upcoming live session so we can say hello!
But here’s the most important expectation: you have to put in the time to get the most out of a community experience. This is not a magic bullet but rather an opportunity to learn and grow with your peers.
Can I talk to Pat Flynn or Matt Gartland once I join?
Joining our communities will not grant you unlimited access to Pat and Matt. Our Pro members have the most access to them through our Expert in Residence program. Our full-time Community Managers will be your primary connections to the SPI team.
I have a product or service I want to share with your community. Can I do that?
We have a strict no-selling policy in all our communities and will remove anyone found soliciting customers per our Community Guidelines.
I want to create a community like yours. Can you help?
We recommend enrolling in our Community Business Blueprint course, exclusively available in the All-Access Pass membership.
find join your people and level up?
Like you, we’re online entrepreneurs who crave connection, direction, and support from people like us.