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The most commonly asked questions

Frequently Asked Questions

We receive a lot of requests for advice and feedback on specific business questions. Unfortunately, we can't offer that kind of advice over email—it just won't scale. We've assembled a bunch of resources that can help you answer these questions.

How do I get started in online business?

Great question! That’s what this website is designed to teach you!

The best place to get started is to visit our Smart Passive Income 101 page. We’ve created this page specifically to walk you through the key things you need to know to get started.

Once you’ve read and listened to the articles and podcasts on the Smart Passive Income 101 page, visit our Resources page. This is where I’ve outlined all of the courses, tools, and books that we find most useful for starting and building a business.

How do I know if my business idea will work?

This is a common question—and a common fear of new business owners). We have devoted a lot of time into helping make this process as easy as possible.

You want to run some tests to see if your business idea is sound, which is called “product validation.” All of our content on product and idea validation is available here.

Our CEO, Pat Flynn, is passionate about idea testing—he wrote an entire book on the topic called Will It Fly?. If you have a business idea that you’re ready to start testing, or you’re trying to choose between a few different ideas, we would encourage you to pick up a copy of that book. We've also created a course, Smart From Scratch, on the topic. This course will walk you step by step through the process of coming up with and testing an idea.

Fill out the form below

Ask Us a Question

Fill out the form below. We respond to questions Monday–Friday; you can expect to receive an initial response within three business days. The SPI Media office is closed on major U.S. holidays.

For questions about sales that are about to close, get your question in before the deadline and we'll be sure to honor sale pricing.

Why would you like to contact us today?
How can we help you today?*
Which product do you need assistance with?*
- SPI membership community (Pro, Learner, All-Access)
- Course or workshop
- Free download
- Website (including the blog, podcasts, YouTube)
Which community can we help you with?
- SPI Pro (including MBA)
- Academy Learner community
- Academy All-Access community
- Other Academy support
For which course or workshop?*
What type of product issue can we help you with?*
How can we help?*
Check all that apply.
- Product refund
- Billing update (to adjust or reinstate payment plan)
- Receipt
- Other
Would you mind sharing why you're requesting a refund?
It helps us know if there's anything we should do differently in the future.
What changes would you like to make to your billing?
What is the email address you use to log in?*
If you aren't sure, put down your best guess of what you would have used when you signed up.
Here are the most common solutions to resolving login problems, in case these can help to solve your problem:
For SPI Pro (the Circle platform)
- To log in, go to pro.smartpassiveincome.com.
- To reset your password, go to https://login.circle.so/users/password/new.
For SPI Courses (the Teachable platform)
- To log in, click on the SIGN IN button in the upper right corner at courses.smartpassiveincome.com, or go here: www.smartpassiveincome.com/teachable-login.
- Additional details about logging in are available here: https://support.teachable.com/hc/en-us/articles/360004257811-Log-In-to-a-Course.
- If you don't see your courses once you've logged in, you may have multiple Teachable accounts. Check that the email you used to log in is the email address you used to purchase the course. This solves the majority of SPI Courses login issues.
- To reset your password, go to this link: smartpassiveincome.com/password-reset.
- We are unable to assist with password resets; if you continue to have trouble with resetting your password, contact Teachable support at [email protected]
What is the problem you're experiencing or the issue you've noticed?*
If you'd like to share a screenshot, upload it here.
Drop files here or

Max. file size: 25 MB.
Here are a few common answers regarding events, just in case these can answer your question:

For webinars, your unique link was emailed to you when you registered. Look for an email from [email protected] We will also email you with that link 15 minutes before the webinar begins. If you cannot attend live, within a day of the webinar, we'll email you with the recording. The recording will be available for at least three days.

For workshops, look for an email from [email protected] for your link to the workshop. We will also email you the link the morning of the webinar.

For SPI Pro member events, all event details are available in the Events and AMAs space inside of SPI Pro.
Which event do you need help with?*
Please include the event name and date, if you know them.
How can we help you with this event?*
We apologize, but we are unable to provide advice over email.

Pat receives dozens of email requests for business advice every day, and so he won't be able to respond to your question directly. He really wants to—but it's not sustainable. We have worked hard to put together resources to assist you.
If you need a recommendation for a tool:
We do our best to make sure our resources page includes all the tools and platforms that we are currently using: smartpassiveincome.com/resources/

And don't forget to check out Pat's YouTube channel, which has dozens of videos on the tools and platforms he uses: youtube.com/user/SmartPassiveIncome/
If you want to ask a question directly:
- If you are a student of Power-Up Podcasting, Amp'd Up Podcasting, 1-2-3 Affiliate Marketing, or Email Marketing Magic, Pat will be happy to take your question in the weekly course office hours. The submission process during office hours allows you to stay anonymous, if that is what you would prefer. Watch your email for the weekly office hours update.
- If you are not a course student, then we recommend submitting your question to the AskPat Podcast. To submit a question, go here: smartpassiveincome.com/shows/askpat/
You're welcome to reach out to Pat on social media.
- On Twitter @patflynn
- On Instagram @patflynn
What would you like to share?
What kind of offer would you like to share with our audience?
Our marketing team will follow up with you.
- I want Pat and SPI Media to be an affiliate for my product.
- I want to offer a discount on my product to the SPI audience.
- I want to advertise with SPI Media.
What is the website for your product?*
Please tell us about your product and why you feel it is a good fit for the SPI audience.*
Please include the base price of your product and how any special offers or discounts would impact what our audience member would pay.
How often do you pay out your affiliate commissions?*
How many other affiliates do you have, and how many do you want to have?
Upload your marketing kit here (or share the URL in the next question below).
Max. file size: 25 MB.
Or share a link to your marketing kit here.
We absolutely love hearing success stories!*
They help Pat and the entire SPI Media team to stay motivated. Please share as much information as you'd like. If a specific guide, challenge, or course helped you, please be sure to include the name.

If you'd rather link to a video, drop that link in the box, or you can upload it in the next question below.
You can upload a video file here, if you'd prefer.
Max. file size: 25 MB.
May we share your story with others?*
You are welcome to say no, but we sure love sharing motivating stories with our audience.
- No, please keep this between us.
- Yes, but only on free content such as the blog or podcast.
- Yes, use it anywhere, including on a sales page.
Who would you like to interview?
- Pat Flynn
- Matt Gartland
- Jillian Benbow, Community Experience Director
- Kristen Campbell, Associate Operations Manager
- David Grabowski, Production Manager
- Ashley LaGrow, Community Manager
- Jessica Lindgren, Executive Assistant
- Sandy Mann, Marketing Manager
- David Masnato, Community Manager
- Mindy Peters, Solutions Manager
What type of interview is this?
- Video
- Podcast
- For a written publication
Please tell us about your show.*
Include the following:
- Name of the show
- Name of the host
- The primary topic of the show
- The specific topic you'd like to discuss
- How long you anticipate the discussion taking
Please share the website for your show.
Please tell us about the publication.
Include the following:
- Name of the publication
- Name of the interviewer
- The primary topic of the publication
- The specific topic you'd like to discuss
- How long you anticipate the discussion taking
Please share the website for the publication.*
How will we dial in to the interview?
Skype name, Zoom link, phone number, or other
Can we share a specific call to action for your audience?
For example, could we promote an SPI free or paid offer?
- Yes
- No
What is your name?*
What is your email address for follow up?*
This is how we'll follow up with you, so make sure it's an account you check.
Is there anything more you'd like to us to know?

Frequently Asked Questions

How do I get started in online business?

How do I know if my business idea will work?

Ask Us a Question

Here are the most common solutions to resolving login problems, in case these can help to solve your problem:

Here are a few common answers regarding events, just in case these can answer your question:

We apologize, but we are unable to provide advice over email.

Want the inside scoop?

Subscribe to the Unstuck newsletter

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Contact SPI

Frequently Asked Questions

How do I get started in online business?

How do I know if my business idea will work?

Ask Us a Question

Here are the most common solutions to resolving login problems, in case these can help to solve your problem:

Here are a few common answers regarding events, just in case these can answer your question:

We apologize, but we are unable to provide advice over email.

Want the inside scoop?

Subscribe to the Unstuck newsletter

Subscribe to get yourself Unstuck

About the Unstuck newsletter

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Podcasts

Growth

Monetization

About

Follow Us

What do you want to learn today?

Popular searches:

See popular searches

Categories: