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The Smart Passive Income Podcast

SPI 091: Mixing Online Business with Offline Marketing Strategies—Direct Response with Kim Walsh-Phillips

SPI 091: Mixing Online Business with Offline Marketing Strategies—Direct Response with Kim Walsh-Phillips

By Pat Flynn on

In this session of The Smart Passive Income Podcast, I’m happy to welcome Kim Walsh-Phillips, CEO of to the show!

Kim’s agency specializes in direct marketing and data-driven results, and in this particular episode we have a deep conversation about certain offline techniques that can be used as an additional layer in your online business efforts.

Offline techniques…for your online business?

It sounds different, doesn’t it?

Well, that’s precisely why it works extremely well.

For example, let’s say you have an online business and you sell a training course through a membership website, and you charge a recurring fee every month to have access. After people purchase, what if you sent a letter to their home address, thanking them for joining the course, along with a free bonus gift—totally out of the blue.

How do you think your customer would feel about his or her decision to join your course? Would the average customer stay a member longer because of such a gesture?

When we talk about “going the extra mile” for your customer, doing something for them offline is a unique and rewarding way to approach it, and in the example above, if you were to keep track of your retention rate (meaning, the average time a customer stays a member), you can measure the effectiveness of such a campaign.

What if you send something directly to the customer after 2 months? Or what about every month?

It all has an effect on your bottom line, and the dollars you’d spend up front could easily pay you back in the form of happy, appreciated customers, and longer retention in your course.

Even if your product has a one-time payment, this strategy will work very well for increasing the customer value over the long run.

Now, you might be thinking: “Okay, this must cost me something.”

Well…of course, but it’s probably not as much as you think. Actually, it’s very little compared to the potential return, and in this episode you’ll hear from Kim exactly how much a campaign like this might cost:

Right click here to download the mp3 file to your desktop.

Do you use direct response marketing and other traditional marketing campaigns for your online business? If so, please share how it’s working for you!

Did You Enjoy This Episode? Thank Kim on Twitter!

If you enjoyed this session and have 3 seconds to spare, let me Kim know on Twitter by clicking on the link below:

Click here to say hi and thank Kim on Twitter!

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And Finally…

Thank you! With over 6,000,000 downloads of the podcast, I’m so blessed to have you as a listener (and reader, if you read the transcripts instead!).

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Thanks so much for all the love, and Happy Holidays! Any comments or questions, please leave them below!


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