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The Community Experience

February 21, 2023
The CX 076: Warren Carlyle’s Thriving OctoNation and the 7 C’s
The uncharted waters of online communities have claimed many a landlubber. But, with the right step-by-step plan, we can weather any storm. So how…

February 14, 2023
The CX 075: Slow, Intentional Community-Building with Lisa Barroca of Cultivate
How many new members do you need each month to build a thriving community business? That number is smaller than you think, but are…

February 7, 2023
The CX 074: Noele Flowers and the Evolution of Community
We'd all like to create hustling and bustling communities that encourage members to log in daily. But is that really the best experience we…

January 31, 2023
The CX 073: Foundations of Trust With Author Ingrid Christensen
Ever had a joke fall flat online? Robbed of many of the senses we rely on for communication, saying what we mean through text…

January 24, 2023
The CX 072: Failure to Launch, Pushing past Blocks with Mindy Peters
At SPI, we are big on community-powered courses with our new All-Access Pass. We firmly believe that this is the future of online education!…

January 17, 2023
The CX 071: HR for Communities with Sara Jane Hess, SPHR
Should finishing schools for digital etiquette be a thing? Your answer might be a resounding yes if you've been running communities for any length…

January 10, 2023
The CX 070: Casey Hill and the Simple Way to Make a Big Impact
Churn is one of the biggest issues we hear about from other community builders. Many of us come to accept it as a normal…

December 20, 2022
The CX 069: How Terry Rice Doubled His Revenue during the Pandemic
What would it take for you to double your revenue next year? When asked this question, many of us default to the standard hustle…
About the Show
What makes a community flourish? How do we build vibrant, supportive communities online? Can brands and organizations facilitate authentic connection through community?
If you’ve ever found yourself asking these questions, you’re in the right place. The Community Experience was designed to explore all things community and to help community facilitators design communities that thrive, whether yours is a niche community, based on fandom, or tied to a personal brand or business. Each week, join host Jillian Benbow to learn practical strategies and insights from people on the cutting edge of community building, as well as a peek behind the curtain into the inner workings of our own branded community, SPI Pro.
We believe that community-driven content and commerce is changing the landscape of work and life. Through unbridled curiosity, we believe we can help the world increase the impact potential of communities. Join us for the ride and embrace the experience! New episodes drop every Tuesday, wherever you listen to podcasts.

Your Host:
Jillian Benbow
Jillian is the Community Experience Manager at Team SPI. With over a decade of experience running digital communities and programs, Jillian has seen it all. She is eager to help more people run successful communities and to help grow the digital community profession. When Jillian is not working on all things community she is enjoying the outdoors of Colorado with her family and two energetic dogs.