
October 12, 2021
The CX 009: TikTok and Troll-Wrangling with Keenya Kelly
TikTok can be a powerful platform for building a community, a brand, and a following. Yet it's often plagued by many of the same…

October 5, 2021
The CX 008: Protecting Yourself with Boundaries and a Healthy Mindset with Espree Devora
The very drive that brings many community builders into community work can get us into trouble. Passionate leaders ignite conversations and action in flourishing…

September 28, 2021
The CX 007: The Unique Potential of Online Summits — a Roundtable feat. Rob Gelb
Online conferences aren't a brand-new concept; they're just more prominent now than they ever have been. And they're not something that will just "fade-out"…

September 21, 2021
The CX 006: MRR (Monthly Recurring Relationships) with Rosie Sherry
Treating a community like a business, as an investment, can be uncomfortable for some folks. But at the end of the day it's an…

September 14, 2021
The CX 005: Pandemic Remote, Real Remote, and Rejecting Hustle Culture with Marissa Goldberg
When it comes to helping companies understand remote work, Marissa Goldberg is the person to talk to. And with remote work now fundamentally altering…

September 7, 2021
The CX 004: So a Rabbi Walks Into a Pandemic … with Esther Lederman
For community-builders, it can be easy to get overfocused in a niche or hung up on comparisons to groups similar to our own. But…

August 31, 2021
The CX 003: Navigating the Business of Belonging with David Spinks
"There's tension in it," says today's guest David Spinks about the title of his book, The Business of Belonging, "because do the words business…

August 31, 2021
The CX 002: Unboxing Community in the Pokémon Card Niche with Pat Flynn
Our guest today is none other than the mastermind behind SPI himself, Pat Flynn! But Pat's on the show to talk about something kind…
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About the Show
What makes a community flourish? How do we build vibrant, supportive communities online? Can brands and organizations facilitate authentic connection through community?
If you’ve ever found yourself asking these questions, you’re in the right place. The Community Experience was designed to explore all things community and to help community facilitators design communities that thrive, whether yours is a niche community, based on fandom, or tied to a personal brand or business. Each week, join host Jillian Benbow to learn practical strategies and insights from people on the cutting edge of community building, as well as a peek behind the curtain into the inner workings of our own branded community, SPI Pro.
We believe that community-driven content and commerce is changing the landscape of work and life. Through unbridled curiosity, we believe we can help the world increase the impact potential of communities. Join us for the ride and embrace the experience! New episodes drop every Tuesday, wherever you listen to podcasts.

Your Host:
Jillian Benbow
Jillian is the Community Experience Manager at Team SPI. With over a decade of experience running digital communities and programs, Jillian has seen it all. She is eager to help more people run successful communities and to help grow the digital community profession. When Jillian is not working on all things community she is enjoying the outdoors of Colorado with her family and two energetic dogs.