June 14, 2022
The CX 044: Productivity Propaganda Is Toxic; Build Your Business around Your Needs with Sarah K Peck
“Hustle!” “Crush it!” We’ve all heard the productivity propaganda. But what if you’re a new parent and you’re still being told that you can…
June 7, 2022
The CX 043: The Freemium Model Doesn’t Work in Community with Tatiana Figueiredo
Connecting people is valuable. We know it, you know it. So why are community builders burning out and not making enough money to get…
May 31, 2022
The CX 042: Virtual Events That Are Actually Fun with Jan Keck, Facilitator, Trainer & Experience Designer
If you’ve attended any virtual events over the last couple of years you’ve definitely seen it… Hosts ask harmless questions and immediately find themselves…
May 24, 2022
CX 041: Neurodivergent Considerations in Community with Rach Idowu of Adulting with ADHD
ADHD. That's the thing little boys have, right? Rach Idowu is a young woman living in London who was diagnosed with ADHD later in…
May 17, 2022
The CX 040: Accelerating Friendship through Shared Experience with Kyle Hagge of Morning Brew
Is there anything Kyle Hagge hasn't done? (Okay, there's at least one thing, as you'll learn in today's lightning round.) Kyle is an action-oriented…
May 10, 2022
The CX 039: Aligning Your Membership Fee with your Community’s Value with Pat Flynn
You may recognize today's guest from a previous episode of the show, CX 002: Unboxing Community in the Pokémon Card Niche. He's a young…
May 3, 2022
The CX 038: Trust Starts with Listening with Zahra Ebrahim of Monumental Projects
"When we talk about community and belonging, who are we talking about belonging with? What are we belonging to?" That's just one of the…
April 26, 2022
The CX 037: Communication through Demonstration with Kat Gordon of The 3% Movement
What does it mean to be an advocate? How can leaders set an example when it comes to mental health and self-care? How do…
About the Show
What makes a community flourish? How do we build vibrant, supportive communities online? Can brands and organizations facilitate authentic connection through community?
If you’ve ever found yourself asking these questions, you’re in the right place. The Community Experience was designed to explore all things community and to help community facilitators design communities that thrive, whether yours is a niche community, based on fandom, or tied to a personal brand or business. Each week, join host Jillian Benbow to learn practical strategies and insights from people on the cutting edge of community building, as well as a peek behind the curtain into the inner workings of our own branded community, SPI Pro.
We believe that community-driven content and commerce is changing the landscape of work and life. Through unbridled curiosity, we believe we can help the world increase the impact potential of communities. Join us for the ride and embrace the experience! New episodes drop every Tuesday, wherever you listen to podcasts.
Jillian is the Community Experience Manager at Team SPI. With over a decade of experience running digital communities and programs, Jillian has seen it all. She is eager to help more people run successful communities and to help grow the digital community profession. When Jillian is not working on all things community she is enjoying the outdoors of Colorado with her family and two energetic dogs.