
February 15, 2022
The CX 027: Gathering Nomads through Tapas Hopping and More with Chris Reynolds
For Chris Reynolds, the digital entrepreneurship dream came somewhat easily. He took the manifesto of Tim Ferriss' 4-Hour Workweek and made it a reality,…

February 8, 2022
The CX 026: Creating Virtual Worlds to Hang Out In with Brooke Daily of Topia.io
By now, two years into the pandemic, we're all well acquainted (and probably a little exhausted) with online video meeting platforms like Zoom. Everyone…

February 1, 2022
The CX 025: (Don’t) Do the Hustle: From Hospitalized to Sustainable Community with Tom Ross
What does success in community look like? Is it getting hundreds and thousands of customers and working your socks off? Today's guest, Tom Ross…

January 25, 2022
The CX 024: Unlocking Exceptional Engagement through Self Inquiry with Phil and Krista Franks of Owl and Key
Have you ever found that you've been living your life a certain way for a while—and then you start to feel like it's not…

January 18, 2022
The CX 023: The Pandora’s Box of Customer Experience with Nick Glimsdahl
Quiz time: What does customer service have to do with community experience? A whole lot, actually. Setting expectations and maintaining boundaries are crucial, whether…

January 11, 2022
The CX 022: Dismantling the System (and Having Fun!) with Moira Were
"Be the change you want to see in the world," is a quote often attributed to Mahatma Gandhi, and someone who's living this principle…

January 4, 2022
The CX 021: Let Your Members Steer Your Community with Danielle Maveal
Danielle Maveal believes "there's a better way to build technology, and there's a better way to serve people." Danielle is chief community officer at…

December 28, 2021
The CX 020: Using Data to Design Sustainable Communities with Gina Bianchini
Why do so many communities fail to take off? Because they weren't designed to be the greatest party you've ever attended. So says Gina…
About the Show
What makes a community flourish? How do we build vibrant, supportive communities online? Can brands and organizations facilitate authentic connection through community?
If you’ve ever found yourself asking these questions, you’re in the right place. The Community Experience was designed to explore all things community and to help community facilitators design communities that thrive, whether yours is a niche community, based on fandom, or tied to a personal brand or business. Each week, join host Jillian Benbow to learn practical strategies and insights from people on the cutting edge of community building, as well as a peek behind the curtain into the inner workings of our own branded community, SPI Pro.
We believe that community-driven content and commerce is changing the landscape of work and life. Through unbridled curiosity, we believe we can help the world increase the impact potential of communities. Join us for the ride and embrace the experience! New episodes drop every Tuesday, wherever you listen to podcasts.

Your Host:
Jillian Benbow
Jillian is the Community Experience Manager at Team SPI. With over a decade of experience running digital communities and programs, Jillian has seen it all. She is eager to help more people run successful communities and to help grow the digital community profession. When Jillian is not working on all things community she is enjoying the outdoors of Colorado with her family and two energetic dogs.