Comments on: Do You Pass the Test? An Online Entrepreneur Mindset Exercise

By: Lauryn

Lauryn — Wed, 29 Jun 2011 00:33:56 +0000

I like this blog. I think you’re on point. Being able to engage a customer is important, and it helps you know exactly what may be helpful to add to your presentation or webinar and FAQa. So many times, I’ve been able to see things I need to add, write about or look for resources for my sites for in the data and emails I’ve had with customers and prospects.

Plus, if you’re passionate and/or really care, you’ll engage anyway.

By: Igor

Igor — Tue, 11 Jan 2011 16:55:23 +0000

Great post, thank you! This is so true. It inspired me and I want to improve myself in this way.

By: Tiara Eifert

Tiara Eifert — Wed, 18 Aug 2010 09:17:54 +0000

The company we represent expect us to know automatically how to market, recruit and promote the products, even if we are complete novices with no marketing training.

By: George

George — Fri, 12 Mar 2010 21:57:47 +0000

It has always been a bit of a leap of faith for me to actually contact a webmaster. When they respond I feel great, important really. It is a good idea to treat each email you receive with respect because in the end, they are your customers.

Great Post.

By: Eunice

Eunice — Thu, 15 Oct 2009 12:33:38 +0000

Hey Pat,

I’d be THRILLED to make 4 sales! If I have my math right, that’s almost $2000 for a 3 hour webinar? Pretty good, in my book.

I found your site via my Twitter account….you followed me first! Glad you did because I really like your blog. Great information and you don’t see to be one of those “guru” types, which is refreshing.

I’ll be following you, too!

By: Dustin | Engaged Marriage

Dustin | Engaged Marriage — Fri, 09 Oct 2009 18:54:22 +0000

I enjoyed this article and agree with it wholeheartedly. At the end of the day, customers are people, and people respect and trust those that pay quality attention to their needs. I would be thrilled to get a flood of emails about a product I am promoting!

My site is fairly new, and I currently have none of my own products. However, I have received emails from readers and I take them very seriously and respond quickly. After all, these are my future customers.

By: FatBanker

FatBanker — Fri, 09 Oct 2009 14:53:08 +0000

Pat, great post.

Gonna give you some comment love here: just wanted to say that your blog, advice and general approach have been an inspiration.

Passive income interests me a lot (why wouldn’t it!) and your experience has induced me to have a crack at setting up a site to monetize “how to’s” (eHow payments not available in the UK yet), an online tee shirt store and eventuially an ebook.

The tee shirt store is up-and-running, currently linked off one of my other blogs, but it to the point of being independent eventually.

Thanks for the inspiration!

By: Michael-John Wolfe

Michael-John Wolfe — Fri, 09 Oct 2009 12:30:54 +0000

Chances are – if you have 71 questions, many are going to be the same questions. I would make a form email body that answers any possible question. Then I would simply use their name and write “Hello John” – and then paste the email body. You may have to add a few sentences to personalize the response. You could even write “here is the answer to your question along with some other FAQ’s.”

How are your iphone apps doing Pat???

By: Harsh Agrawal

Harsh Agrawal — Thu, 08 Oct 2009 15:08:19 +0000

Hey very useful tips. I run various services and when I get any inquiry email , I try to keep it as much scanable as possible, and give as much as input as possible, this serves two reason
1. Trust
2. Confidence.

By: Digigirl

Digigirl — Thu, 08 Oct 2009 13:07:27 +0000

I actually experienced this exact thing recently. I had a person contact me about a month ago with a bunch of detailed questions about my service (free WordPress installation & optimization). We exchanged several emails, and I answered all her questions in detail. Then, she went away and I figured that was it.

Last week, she contacted me back again and placed her order! Although those lengthy email responses may seem time consuming at the time, in the long run, they provide a very good return on investment.

Loving the posts. Keep up the good work! I’m determined to learn from you and figure out a way to get some passive income myself!